Attachment won't save to story

Michelle Gabbert's Avatar

Michelle Gabbert

15 Apr, 2016 05:07 PM

I am uploading a pdf attachment to a story and it will not save the attachment. I am on the current version of flash (21.0.0.213) have tried in IE11 and Chorme. It gives me an http error. Video is attached.

  1. Support Staff 1 Posted by Lisa Smith on 15 Apr, 2016 05:50 PM

    Lisa Smith's Avatar

    Hi Michelle,

    So sorry that attachments are not working. We are looking into the problem and hope to have a resolution shortly.

    Thank you for letting us know.

    Sincerely,

    Lisa

  2. Support Staff 2 Posted by Lisa Smith on 15 Apr, 2016 08:51 PM

    Lisa Smith's Avatar

    Hi Michelle,

    Sorry for the inconvenience. You should be able to upload attachments again.

    Thanks for your patience.

    Best,
    Lisa

  3. Lisa Smith closed this discussion on 15 Apr, 2016 08:51 PM.

  4. Michelle Gabbert re-opened this discussion on 15 Apr, 2016 09:05 PM

  5. 3 Posted by Michelle Gabber... on 15 Apr, 2016 09:05 PM

    Michelle Gabbert's Avatar

    Thank you, I appreciate it very much!

  6. Lisa Smith closed this discussion on 18 Apr, 2016 07:48 PM.

  7. Michelle Gabbert re-opened this discussion on 26 Jan, 2017 06:03 PM

  8. 4 Posted by Michelle Gabber... on 26 Jan, 2017 06:03 PM

    Michelle Gabbert's Avatar

    I am having troubles adding attachments to the cards again. I am getting the http error, but the files are less than 1 mb. None of the support documents are helping. Can you help?

  9. Support Staff 5 Posted by Lisa Smith on 26 Jan, 2017 09:17 PM

    Lisa Smith's Avatar

    Hi Michelle,

    So sorry for the issue with attachments. Can you please try again? We think that the issue may be resolved. Let me know if you are still seeing the problem.

    Thanks,
    Lisa
    CA AgileZen Support

  10. 6 Posted by Michelle Gabber... on 26 Jan, 2017 09:25 PM

    Michelle Gabbert's Avatar

    Thank you so much!

    Michelle Gabbert   l   Customer Service Manager
    H&H Color Lab l 8906 East 67th Street l Raytown, MO 64133
    800.821.1305 ex. 127 l [email blocked] l www.hhcolorlab.com

    Follow us on Twitter l Become a fan on Facebook l Check out our Blog

  11. Support Staff 7 Posted by Lisa Smith on 27 Jan, 2017 12:07 PM

    Lisa Smith's Avatar

    You are very welcome! Sorry for the inconvenience.

    Lisa

  12. Lisa Smith closed this discussion on 27 Jan, 2017 12:07 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

19 May, 2017 03:52 PM
17 May, 2017 03:45 PM
16 May, 2017 05:22 PM
15 May, 2017 05:46 AM
11 May, 2017 05:33 PM