How much does AgileZen cost per month?
The cost per month depends on the plan you select. You can check out our different plans on the pricing page.
What form of payment do you accept?
We accept Visa, Mastercard, Discover, and American Express for monthly or yearly subscriptions. We do not accept checks, purchase orders, or other forms of payment.
Can I pay for a year of service in advance?
Yes. If you pay for a year of service on any of our plans, you get one month free. All you have to do is specify that you would like to pay for a year of service when buying the product or upgrading your plan.
How often will I be billed?
You can choose between monthly or yearly billing options. If you choose monthly billing, you’ll be billed on the day you sign up or upgrade and every 30 days following. If you choose yearly billing, you’ll be billed on the day you sign up or upgrade and won’t be billed again for 365 days.
Can I switch between monthly and yearly billing?
Yes. If you are currently billed monthly and would like to switch to yearly billing, you can do so from your dashboard in the application. If you switch from monthly to yearly billing, you’ll be charged for a year of service on your next bill date. You’ll also receive a discount for committing to a year of service! If you purchase a year and would like to switch to monthly billing, you can also do this from your dashboard. At the end of your year of service, you’ll be billed month-to-month.
Can I switch plans later? How will I be billed for it?
You can switch between plans at any time. If you upgrade to another plan, you’ll be charged a prorated upgrade fee so you can start using the new features right away. If you are billed monthly, your upgrade fee will be the difference between the new plan and your current plan prorated based upon your bill date. If you are billed yearly, you’ll be charged the difference between the two plans prorated for the remaining time on your year of service.
Can I download AgileZen rather than paying for the service monthly or yearly?
Not at this time. AgileZen is only available as a hosted solution because we continually improve the service and want you to have all the available features.
Can I have a trial of AgileZen before I buy it?
We offer a 30-day money-back guarantee on all purchases of AgileZen. If you buy an account and decide the service doesn’t work for you, you can downgrade to free or cancel and receive a full refund.
How do I update or change my credit card information?
On your dashboard, click on change billing and change credit card and edit your credit card information.
How do I update or change my billing address?
On your dashboard, click on change billing and change address to edit.
How do I check when my next payment is due?
When you sign in to AgileZen, your dashboard page will tell you how many days you have left in your current month and when your next payment will be automatically withdrawn from your credit card account.
What is your refund policy?
We offer a money back guarantee for the first 30 days of service if you pay for service via credit card. If you buy a plan and are not satisfied, we will fully refund your money. After the first 30 days, we no longer offer refunds for partial months of service. For further details of our refund policy, please refer to our billing policy.